Booking terms and conditions


The booking pay is 15 % of the total rent. The final installment must be paid at the latest 20 days
before the start of the holiday.
If the departure cleaning, 120 euros, and linen, 12 euros/person, were ordered in advance, they will
be added to the final bill.
All prices include taxes.The invidual making the booking must be an adult.


Cancellation of booking


All cancellations must be made in writing to the owner.
If the booking is cancelled or changed later than 21 days before the arrival, the guarantee fee will
not be refunded.
The total fee is charged if the booking is changed or cancelled later than mentioned above, likewise
if the customer never shows up.


Force majeure
Cottage owner has the right to cancel a reservation due to force majeure (the hotel cannot deliver
the agreed services due to a factor that affects its operations e.g. strike, fire, water damage, natural
disaster, state of war etc.). In such cases the all allready payed fees will be reimbursed to the client.


COVID 19 - International Travel Restrictions and Flight Cancellations
The customer does not have the right to deviate from the booking and cancellation terms and
conditions and does not have the right to cancel their booking on the basis that the customer that
made the booking or the guests are not able to arrive at the accommodation at the booked arrival
time as a result of the travel restrictions or other restrictions imposed by Finland or the country of
departure as a result of the COVID-19 epidemic. Travel restrictions do not count as “Force Majeure”
events/circumstances, as international travel and/or national restrictions which are due to the
COVID-19 epidemic are not unforeseen. In this situation, the customer’s cancellation and no-shows
will be subject to the standard booking and cancellation terms and conditions.
The above also applies in the event that the customer or the guests cannot enter Finland due to the
cancellation of flights or changes in schedules. Flights may be cancelled and rescheduled due to the
COVID-19 epidemic, and are not “Force Majeure” events/circumstances as these circumstances are
not an unforeseen situation.


Stay at destination


The accommodation is available from 16.00 on the arrival day until 12.00 noon on the day of
departure.
The rent entitles to stay in the holiday home the booked time. The maximum number of persons
specified for the accommodation in the destination description must not be exceeded. The normal
energy expenses, furniture, crockery, dishes, mattresses, pillows and quilts include the price,
likewise the firewood. The use and palcement of a hot tub must always be agreed in advance with
the maintainer of the property.
In summer the rowing boat is available for the customers.
The linen and departure cleaning are not covered in the fee. These can be ordered separately from
the owner.
If you want occasionally invite more people to the holiday home (e.g. feasts) you must agree with
the owner in advance.
The tents and caravans are prohibited without permission from the owner.
Smoking and pets are prohibited indoors. Pets are allowed Koski and Saunaniemi cottages. Any
bringiing of pets to the cottages must be mentioned when making the booking. The customer is
responsible for picking up all pet droppings left in the grounds and compensating for any damages
incurred by pets on the property or its fittings and furnishings direst to the owner. We aren’t
responsibility for any allergic symptoms or other problems incurred by its customers from
unautrorised smoking or animals. Kiviniemi cottage where pets are not welcome, this does not
mean that the cottage is suitable for allergy sufferers.
Any objections and complaints regarding the destination must be immediately made to the owner.


Handover of the destination


The customer will hand over the destination and keys by 12 noon on the day of departure. If the
customer is going to leave some other time, he or she has to inform the owner and arrange the
handover of the key and destination.
The destination must be tidy on departure. A separately ordered departure cleaning service rent
does not cover dish-washing, garbage removal or cleaning the barbeque. The customer must return
any moved furniture to their original place.


IF YOU DID NOT BUY THE FINAL CLEANING


Just remember to leave the cottage clean and tidy.
• Use a vacuum cleaner to clean floors and carpets and wipe the floors using a damp mop
• Wash all dishes and put them back to their original places.
• Take all rubbish out to the waste container.
• Take all food with you.
• Take empty bottles/cans with you or leave them in a plastic bag in the terrace.
• Clean all countertops, tables, hob, oven, fridge and microwave
• Clean sauna, shower room, toilets and sinks
• Put all furniture in their original places
• If you have used lakeland sauna clean that also
• Remember wash the barbeque
• If you have used rented bed linen, please remove them from the beds and leave bed linen
and towels on the top of the beds. Air all bedding outside.
• Take all rubbish also the yard


Please notice that you do the final cleaning according to these rules. Otherwise you will be
chargedfor the extra cleaning. If you want order final cleaning, please contact to the cottage host!


Insurances


Customers are liable for any damages they cause to the destination property.
We recommend that our clients obtain a travel insurance to cover any contingencies.